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In Kenya, Digital adoption has witnessed significant growth, transforming how the government and businesses operate and how citizens interact with various services. The Kenyan government prioritised digital adoption to improve service delivery, transparency, and efficiency. The government has recently introduced two G2C portals, namely the e-Citizen platform, which provides a wide range of government services, and the Huduma Centre, a centralized location where citizens can access multiple government services with ease. Over 5000 government services are available online, simplifying processes like tax payment, license renewal, and passport applications.
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